We want you to be very satisfied with the item(s) you purchased. However, if you are unsatisfied in any way, you can return the item(s) for a refund.
- To begin the return process, please call our Customer Service at 1 877-775-4826.
- Returns must be arranged with Kitco within three (3) business days of receiving your order. Returns made outside of this timeframe may be accepted at Kitco’s discretion.
- Items must be returned new, unused, with all original packaging, tags, and any certifications of authenticity. Returns that are damaged while in transit due to insufficient packaging, worn, engraved, or altered may not be accepted and will be returned to you.
- You may return your order by the shipping method of your choice. You are responsible for all shipping and insurance costs. We strongly recommend choosing a shipping method which includes a tracking number and insurance.
- You will receive a confirmation by email when your return has been received and inspected.
- You will be charged a restocking fee of $50.00 (in USD for U.S. dollar transactions and in CAD for Canadian dollar transactions), including applicable taxes for all requested returns which will be deducted from your refunded amount.
- The balance of your refund will be applied to the credit card used for your initial purchase.
- Refunds may take up to seven (7) business days to appear on your credit card. If you have not received your refund after seven (7) business days, please call our Customer Service at 1 877-775-4826.
Your order can be cancelled up to the time of shipping.
To cancel an order:
- Log in to your account on https://www.kitcogoldsilver.com/
- Click the “Request Cancellation” button to request the cancellation of your order.
After submitting your cancellation request, a confirmation will be sent to you by email after your order has been successfully cancelled
If the “Request Cancellation” button is no longer visible, your order has been shipped and online cancellation is no longer possible. Please follow the Return Policy outlined above.