Frequently Asked Questions, FAQ
QUESTION: Do you have a store near me?
ANSWER: We have a convenient retail location in downtown Montreal Canada. For all other locations, we ship to your door.
QUESTION: Why shop with Kitco?
ANSWER: Kitco Metals has been in business for over 35 years. During this time, we have created a select product offering from some of the top mints in the world. We have developed a collection of unique precious metal and bullion products, many of which are offered exclusively at Kitco.
Kitco has become for our selection of gold and silver bullion, and our collectible items, but also for our unmatched pricing. We know the markets, and we bring the best prices possible directly to our customers. We ship precious metals to consumers in all fifty states and across Canada.
On top of great selection and prices, our customer service team can’t be beat. To help meet your needs, we employ a staff of experienced professionals trained to help guide your decision when purchasing a gold coins, silver bars, or any precious metals investment. Our entire team of specialists is prepared to provide you with the information needed to help you navigate the purchase of your gold bars, silver coins, or any other investment in precious metals.
Kitco is proud of our quality products and services! We invite you to take a look at our customer testimonials on our Site Reviews pages to find out what other customers are saying about their experience with Kitco.
QUESTION: Do you ship globally?
ANSWER: We ship to the USA and Canada only.
QUESTION: What are the “Lead Times” that are listed on each of the product pages?
ANSWER: Lead Times are the estimated amount of time it takes from the time the order is placed to actual delivery. Please note that these are estimates. We do everything in our power to ensure products arrive as quickly as possible, but these times may vary depending on season, weather, or manufacturer backlog. We will communicate any delay in the order to you as soon as we become aware of it.
QUESTION: What are your payment options?
ANSWER: We offer several convenient payment options. You can shop and pay online through our secure checkout using any major credit card (Visa, Mastercard). If you have trouble, you can call us at 1 877 775-4826 and our customer service team will be happy to help you.
QUESTION: What currency can I pay in?
ANSWER : Customers may choose to pay for their order in US dollars on Kitco.shop.com, or in Canadian dollars on Kitco.shop.ca.
QUESTION: When will my credit card be charged?
ANSWER: When you place your order through our website or over the phone, your card will be charged in full when the order is submitted. Estimated delivery times are listed for every item on our site and we work with our distribution partners to ensure that merchandise is delivered within these time frames.
QUESTION: What is PCI DSS Compliance and how do you protect my information?
ANSWER: We take the security of all personally identifiable information associated with our customers and visitors very seriously. PCI DSS is short for Payment Card Industry Data Security Standard and it is an information security standard for organizations that handle credit and debit card information. Kitco’s website is Level 1 PCI DSS compliant. When your credit card information is transmitted to Kitco we use industry standard, 128-bit SSL (secure socket layer) encryption to ensure the security of your information. Once we receive your transmission, we ensure its security in our network.
We maintain the data that you provide us, along with a record of your purchases, in a secure database. We NEVER sell or share your data or information with any third party, nor do we buy customer information from third party vendors. We may send you promotional emails about products, special offers, services or events we believe may be of interest to you from time to time. You can easily opt out of these emails at any time.
QUESTION: Do you have coupons or special offers?
ANSWER: We often run special sales events so please sign up for our weekly promotional emails to be the first to know! Also, please be sure to check out the Great Deals section of our website, where we display a constantly changing range of best priced merchandise.
QUESTION: What is your return policy?
ANSWER: Please refer to our Return Policy for further details.
QUESTION: What if I decide I don't want the product when I receive it?
ANSWER: If you are uncertain about your order, you can cancel or return it. Kitco takes great pride in shipping all orders as quickly as possible. For this reason, if your order has already shipped or is about to ship and cannot be stopped, we will be unable to honor your cancellation request. If you refuse the shipment when it arrives, you will be responsible for all shipping costs to you and back to us, as well as charged a restocking fee. We will only be able to refund you the order total less these charges. Please see our Return Policy for more information.
QUESTION: I live close to your store location, I was wondering if I can pickup my online order?
ANSWER: Yes. Please come by during our opening hours and we’ll be pleased to assist you.
QUESTION How do I get in touch with you?
ANSWER: There's a contact form at the bottom of this page you can reach out to us at firstname.lastname@example.org
QUESTION: Do you have a minimum or maximum order size?
We have no minimum order, but for security reasons, we cannot take orders for more than $7,500.
QUESTION: I bought bullion from Kitco, can I use the same login and account number?